Artikkel 14 — Obligations of the consumer in the event of withdrawal

Forbrukerrettighetsdirektivet, direktiv 2011/83/EU

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1. Unless the trader has offered to collect the goods himself, the consumer shall send back the goods or hand them over to the trader or to a person authorised by the trader to receive the goods, without undue delay and in any event not later than 14 days from the day on which he has communicated his decision …

Kilde: Forbrukerrettighetsdirektivet, direktiv 2011/83/EU, lest 2026-10-13.

Offisiell tekst

Lest hos EUs publikasjonskontor for dette CELEX-nummeret. Ordlyden står slik den er publisert, ingenting er skrevet om eller sammenfattet.

Teksten vises på engelsk. Norsk er ikke et offisielt EU-språk, så den offisielle ordlyden finnes ikke på norsk.

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1. Unless the trader has offered to collect the goods himself, the consumer shall send back the goods or hand them over to the trader or to a person authorised by the trader to receive the goods, without undue delay and in any event not later than 14 days from the day on which he has communicated his decision to withdraw from the contract to the trader in accordance with Article 11. The deadline shall be met if the consumer sends back the goods before the period of 14 days has expired.

The consumer shall only bear the direct cost of returning the goods unless the trader has agreed to bear them or the trader failed to inform the consumer that the consumer has to bear them.

In the case of off-premises contracts where the goods have been delivered to the consumer’s home at the time of the conclusion of the contract, the trader shall at his own expense collect the goods if, by their nature, those goods cannot normally be returned by post.

2. The consumer shall only be liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods. The consumer shall in any event not be liable for diminished value of the goods where the trader has failed to provide notice of the right of withdrawal in accordance with point (h) of Article 6(1).

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