Article 21 — Out-of-court dispute settlement

Digital Services Act — forordning (EU) 2022/2065

Offisiell tekst

Lest hos EUs publikasjonskontor for dette CELEX-nummeret. Ordlyden står slik den er publisert, ingenting er skrevet om eller sammenfattet.

Teksten vises på engelsk. Norsk er ikke et offisielt EU-språk, så den offisielle ordlyden finnes ikke på norsk.

1. Recipients of the service, including individuals or entities that have submitted notices, addressed by the decisions referred to in Article 20(1) shall be entitled to select any out-of-court dispute settlement body that has been certified in accordance with paragraph 3 of this Article in order to resolve disputes relating to those decisions, including complaints that have not been resolved by means of the internal complaint-handling system referred to in that Article.

Providers of online platforms shall ensure that information about the possibility for recipients of the service to have access to an out-of-court dispute settlement, as referred to in the first subparagraph, is easily accessible on their online interface, clear and user-friendly.

The first subparagraph is without prejudice to the right of the recipient of the service concerned to initiate, at any stage, proceedings to contest those decisions by the providers of online platforms before a court in accordance with the applicable law.

2. Both parties shall engage, in good faith, with the selected certified out-of-court dispute settlement body with a view to resolving the dispute.

Providers of online platforms may refuse to engage with such out-of-court dispute settlement body if a dispute has already been resolved concerning the same information and the same grounds of alleged illegality or incompatibility of content.

The certified out-of-court dispute settlement body shall not have the power to impose a binding settlement of the dispute on the parties.

Artikkelen fortsetter i den offisielle teksten.

Åpne artikkelen på EUR-Lex

• Forrige artikkel
• Neste artikkel

Andre artikler i kapitlet

• Article 11
• Article 12
• Article 13
• Article 14
• Article 15
• Article 16
• Article 17
• Article 18
• Article 19
• Article 20
• Article 22
• Article 23

Teksten er sitert fra den offisielle kilden og er ikke juridisk rådgivning. En nasjonal domstol leser språkversjonen som binder i sin jurisdiksjon.

Tilbake til rettsakten · EU-rettsakter, lest helt ned til nasjonal lov

ExploreWorldAI is operated by Valkiv Ventures AB (Reg. no. 556995-1311), Kungsgatan 8, 111 43 Stockholm, Sweden. EU-hosted, with data processing assessed against the GDPR. Contact: hello@exploreworldai.com.

Machine-readable summaries for AI agents: /llms.txt and /llms-full.txt.