How does ending the purchase work when a product is faulty?

You end the contract by telling the seller. You then return the goods at the seller's expense, and the seller refunds the price on receiving the goods or proof that you sent them back.

If the fault affects only some items in a delivery, you may end the contract for those items, and for the rest only if you cannot reasonably be expected to keep them alone.

Directive (EU) 2019/771 (Sale of Goods Directive), Article 16 · European Commission and the national consumer authorities

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