Article 36 — Recall notice

General Product Safety Regulation — Regulation (EU) 2023/988

What does GPSR Article 36 say?

Short answer, straight from the official text

1. Where information on a product safety recall is provided to consumers in a written form, in accordance with Article 35(1) and (4), it shall take the form of a recall notice. 2.

Source: General Product Safety Regulation — Regulation (EU) 2023/988, read 2026-09-26.

Official text

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1. Where information on a product safety recall is provided to consumers in a written form, in accordance with Article 35(1) and (4), it shall take the form of a recall notice.

2. A recall notice which can be easily understood by consumers shall be available in the language(s) of the Member State(s) where the product has been made available on the market and include the following elements:

(a) a headline consisting of the words ‘Product safety recall’;

(b) a clear description of the recalled product, including:

(i) picture, name and brand of the product;

(ii) product identification numbers, such as batch or serial number, and, if applicable, graphical indication of where to find them on the product; and

(iii) information on when, where and by whom the product was sold, if available;

(c) a clear description of the hazard associated with the recalled product, avoiding any elements that may decrease consumers’ perception of risk, such as by using terms and expressions such as ‘voluntary’, ‘precautionary’, ‘discretionary’, ‘in rare situations’ or ‘in specific situations’ or by indicating that there have been no reported accidents;

(d) a clear description of the action consumers should take, including an instruction to immediately stop using the recalled product;

(e) a clear description of the remedies available to consumers in accordance with Article 37;

(f) a free phone number or interactive online service, where consumers can get more information in relevant official language(s) of the Union; and

(g) encouragement to share the information about the recall with other persons, if appropriate.

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Other articles in this chapter

• Article 35
• Article 37
• Article 38
• Article 39

Who does this apply to

The register names five roles. Open a role to see the duties this act places on it, each row with its article and its source.

• Online marketplace
• Seller in distance selling
• Manufacturer
• Importer

Does this apply to us?

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