Article 5 — Information on consumer rights
Omnibus Directive, Directive (EU) 2019/2161
What does OMNIBUS Article 5 say?
Short answer, straight from the official text
The Commission shall ensure that citizens seeking information on their consumer rights or on out-of-court dispute resolution benefit from an online entry point, through the single digital gateway established by Regulation (EU) 2018/1724 of the European Parliament and of the Council ( 18 ) , enabling them to: (a) access …
Source: Omnibus Directive, Directive (EU) 2019/2161, read 2026-10-13.
| In the act | EU 2019/2161 |
| CELEX | 32019L2161 |
| Read on | 2026-10-13 |
Official text
Read from the EU Publications Office for this CELEX number. The wording stands as published; nothing here is rewritten or summarised.
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The Commission shall ensure that citizens seeking information on their consumer rights or on out-of-court dispute resolution benefit from an online entry point, through the single digital gateway established by Regulation (EU) 2018/1724 of the European Parliament and of the Council ( 18 ) , enabling them to:
(a) access up-to-date information about their Union consumer rights in a clear, understandable and easily accessible manner; and
(b) submit a complaint through the online dispute resolution platform established under Regulation (EU) No 524/2013 and to the competent centre of the European Consumer Centres Network, depending on the parties involved.
Who does this apply to
The register names five roles. Open a role to see the duties this act places on it, each row with its article and its source.
Does this apply to us?
- Do ai governance rules apply to an online marketplace?
- Do personal data rules apply to an online marketplace?
- Do cross-border data rules apply to an online marketplace?
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- Do health data rules apply to an online marketplace?
- Do online platforms rules apply to an online marketplace?
All roles in the register · All questions by role
The text is quoted from the official source and is not legal advice. A national court reads the language version that binds in its jurisdiction.
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