Article 12 — Mediation
P2B Regulation, Regulation (EU) 2019/1150
What does P2B Article 12 say?
Short answer, straight from the official text
1. Providers of online intermediation services shall identify in their terms and conditions two or more mediators with which they are willing to engage to attempt to reach an agreement with business users on the settlement, out of court, of any disputes between the provider and the business user arising in relation to the …
Source: P2B Regulation, Regulation (EU) 2019/1150, read 2026-10-13.
| In the act | EU 2019/1150 |
| CELEX | 32019R1150 |
| Read on | 2026-10-13 |
Official text
Read from the EU Publications Office for this CELEX number. The wording stands as published; nothing here is rewritten or summarised.
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1. Providers of online intermediation services shall identify in their terms and conditions two or more mediators with which they are willing to engage to attempt to reach an agreement with business users on the settlement, out of court, of any disputes between the provider and the business user arising in relation to the provision of the online intermediation services concerned, including complaints that could not be resolved by means of the internal complaint-handling system referred to in Article 11.
Providers of online intermediation services may only identify mediators providing their mediation services from a location outside the Union where it is ensured that the business users concerned are not effectively deprived of the benefit of any legal safeguards laid down in Union law or the law of the Member States as a consequence of the mediators providing those services from outside the Union.
2. The mediators referred to in paragraph 1 shall meet the following requirements:
(a) they are impartial and independent;
(b) their mediation services are affordable for business users of the online intermediation services concerned;
(c) they are capable of providing their mediation services in the language of the terms and conditions which govern the contractual relationship between the provider of online intermediation services and the business user concerned;
(d) they are easily accessible either physically in the place of establishment or residence of the business user, or remotely using communication technologies;
The article continues in the official text.
Who does this apply to
The register names five roles. Open a role to see the duties this act places on it, each row with its article and its source.
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