Artikkel 11 — Internal complaint-handling system
P2B-forordningen, forordning (EU) 2019/1150
Hva sier P2B Artikkel 11?
Kort svar, rett fra den offisielle teksten
1. Providers of online intermediation services shall provide for an internal system for handling the complaints of business users. That internal complaint-handling system shall be easily accessible and free of charge for business users and shall ensure handling within a reasonable time frame.
Kilde: P2B-forordningen, forordning (EU) 2019/1150, lest 2026-10-13.
| I rettsakten | EU 2019/1150 |
| CELEX | 32019R1150 |
| Lest | 2026-10-13 |
Offisiell tekst
Lest hos EUs publikasjonskontor for dette CELEX-nummeret. Ordlyden står slik den er publisert, ingenting er skrevet om eller sammenfattet.
Teksten vises på engelsk. Norsk er ikke et offisielt EU-språk, så den offisielle ordlyden finnes ikke på norsk.
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1. Providers of online intermediation services shall provide for an internal system for handling the complaints of business users.
That internal complaint-handling system shall be easily accessible and free of charge for business users and shall ensure handling within a reasonable time frame. It shall be based on the principles of transparency and equal treatment applied to equivalent situations, and treating complaints in a manner which is proportionate to their importance and complexity. It shall allow business users to lodge complaints directly with the provider concerned regarding any of the following issues:
(a) alleged non-compliance by that provider with any obligations laid down in this Regulation which affects the business user lodging the complaint (‘the complainant’);
(b) technological issues which relate directly to the provision of online intermediation services, and which affect the complainant;
(c) measures taken by, or behaviour of, that provider which relate directly to the provision of the online intermediation services, and which affect the complainant.
2. As part of their internal complaint-handling system, providers of online intermediation services shall:
(a) duly consider complaints lodged and the follow-up which they may need to give to the complaint in order to adequately address the issue raised;
(b) process complaints swiftly and effectively, taking into account the importance and complexity of the issue raised;
Artikkelen fortsetter i den offisielle teksten.
Samme regel i andre rettsakter
Disse artiklene bærer samme offisielle overskrift. Ordlyden er ikke lik; les hver tekst hos sin egen kilde.
- DSA Artikkel 20 — Internal complaint-handling system
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