Who is responsible if my parcel is lost or damaged in transit?

The risk of loss or damage passes to you only when you, or someone you name other than the carrier, take physical possession of the goods. Until then the trader carries the risk.

The risk passes on handover to the carrier only if you chose that carrier yourself and the trader did not offer it. Report a damaged or missing parcel to the seller, not only to the carrier.

Directive 2011/83/EU (Consumer Rights Directive), Article 20 · European Commission and the national consumer authorities

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Machine-readable summaries for AI agents: /llms.txt and /llms-full.txt.