Who pays for a repair or replacement under the legal guarantee?

Repair or replacement must be free of charge, within a reasonable time from when you informed the seller, and without significant inconvenience to you. Free of charge covers postage, transport, labour and materials.

You must make the goods available to the seller, and the seller takes back the replaced goods at its own expense. If the goods were installed, the seller must also remove them and install the repaired or new goods, or pay for it. You do not pay for normal use of the goods before the replacement.

Directive (EU) 2019/771 (Sale of Goods Directive), Article 2(14), Article 14 · European Commission and the national consumer authorities

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Machine-readable summaries for AI agents: /llms.txt and /llms-full.txt.