Can I get my money back for a faulty product, or only a repair?

First you choose between repair and replacement. You may ask for a price reduction or end the contract and get your money back if the seller refuses or fails to repair or replace, does not do so properly, the fault reappears, the fault is so serious that it justifies this at once, or it is clear the seller will not fix it within a reasonable time or without significant inconvenience.

You cannot end the contract if the fault is only minor; the seller must prove that it is minor. The seller may refuse your chosen remedy only if it is impossible or disproportionately costly compared with the other.

Directive (EU) 2019/771 (Sale of Goods Directive), Article 13 · European Commission and the national consumer authorities

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Machine-readable summaries for AI agents: /llms.txt and /llms-full.txt.