Which purchases cannot be returned under the 14-day rule?

The right of withdrawal does not apply to, among others, goods made to your specifications, goods that spoil quickly, sealed hygiene or health goods unsealed after delivery, sealed audio, video or software unsealed after delivery, and newspapers or magazines, except subscriptions.

It also does not apply to accommodation, car rental, catering or leisure services booked for a specific date, or to digital content not on a physical medium once supply started with your prior express consent and acknowledgement that you lose the right.

Directive 2011/83/EU (Consumer Rights Directive), Article 16 · European Commission and the national consumer authorities

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Machine-readable summaries for AI agents: /llms.txt and /llms-full.txt.