What if the shop never told me about my right of withdrawal?

If the trader did not inform you of the right of withdrawal, the withdrawal period is extended by 12 months from the end of the normal 14 days.

If the trader gives you the information during those 12 months, the normal 14 days start from the day you receive it.

Directive 2011/83/EU (Consumer Rights Directive), Article 10 · European Commission and the national consumer authorities

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Machine-readable summaries for AI agents: /llms.txt and /llms-full.txt.