Can the shop deduct money if I tried the product before returning it?

You may handle the goods as you would in a shop to establish their nature, characteristics and functioning. You are liable only for a loss in value caused by handling beyond that.

Trying on clothes is normally fine, while wearing them outdoors is not. You are not liable at all if the trader did not inform you of the right of withdrawal.

Directive 2011/83/EU (Consumer Rights Directive), Article 14(2) · European Commission and the national consumer authorities

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Machine-readable summaries for AI agents: /llms.txt and /llms-full.txt.