Article 24 — Penalties

Consumer Rights Directive, Directive 2011/83/EU

What does CRD Article 24 say?

Short answer, straight from the official text

1. Member States shall lay down the rules on penalties applicable to infringements of the national provisions adopted pursuant to this Directive and shall take all measures necessary to ensure that they are implemented. The penalties provided for must be effective, proportionate and dissuasive. 2.

Source: Consumer Rights Directive, Directive 2011/83/EU, read 2026-10-13.

Official text

Read from the EU Publications Office for this CELEX number. The wording stands as published; nothing here is rewritten or summarised.

Jump to a point: Point 1 · Point 2

1. Member States shall lay down the rules on penalties applicable to infringements of the national provisions adopted pursuant to this Directive and shall take all measures necessary to ensure that they are implemented. The penalties provided for must be effective, proportionate and dissuasive.

2. Member States shall notify those provisions to the Commission by 13 December 2013 and shall notify it without delay of any subsequent amendment affecting them.

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Other articles in this chapter

• Article 23
• Article 25
• Article 26
• Article 27
• Article 28
• Article 29

The same rule in other acts

These articles carry the same official heading. The wording is not identical; read each text at its own source.

• GDPR Article 84 — Penalties
• AI Act Article 99 — Penalties
• NIS2 Article 36 — Penalties
• DSA Article 52 — Penalties

Who does this apply to

The register names five roles. Open a role to see the duties this act places on it, each row with its article and its source.

• Online marketplace
• Seller in distance selling

Does this apply to us?

• Do ai governance rules apply to an online marketplace?
• Do personal data rules apply to an online marketplace?
• Do cross-border data rules apply to an online marketplace?
• Do cybersecurity rules apply to an online marketplace?
• Do health data rules apply to an online marketplace?
• Do online platforms rules apply to an online marketplace?

All roles in the register · All questions by role

The text is quoted from the official source and is not legal advice. A national court reads the language version that binds in its jurisdiction.

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