Article 25 — Imperative nature of the Directive

Consumer Rights Directive, Directive 2011/83/EU

What does CRD Article 25 say?

Short answer, straight from the official text

If the law applicable to the contract is the law of a Member State, consumers may not waive the rights conferred on them by the national measures transposing this Directive. Any contractual terms which directly or indirectly waive or restrict the rights resulting from this Directive shall not be binding on the consumer.

Source: Consumer Rights Directive, Directive 2011/83/EU, read 2026-10-13.

Official text

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If the law applicable to the contract is the law of a Member State, consumers may not waive the rights conferred on them by the national measures transposing this Directive.

Any contractual terms which directly or indirectly waive or restrict the rights resulting from this Directive shall not be binding on the consumer.

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Other articles in this chapter

• Article 23
• Article 24
• Article 26
• Article 27
• Article 28
• Article 29

Who does this apply to

The register names five roles. Open a role to see the duties this act places on it, each row with its article and its source.

• Online marketplace
• Seller in distance selling

Does this apply to us?

• Do ai governance rules apply to an online marketplace?
• Do personal data rules apply to an online marketplace?
• Do cross-border data rules apply to an online marketplace?
• Do cybersecurity rules apply to an online marketplace?
• Do health data rules apply to an online marketplace?
• Do online platforms rules apply to an online marketplace?

All roles in the register · All questions by role

The text is quoted from the official source and is not legal advice. A national court reads the language version that binds in its jurisdiction.

Back to the act · EU acts, read down to the national law

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